This Privacy Policy explains how Trois K Customs collects, uses, stores and shares your personal information when you visit or place an order through www.troiskcustoms.co.uk, referred to as the “Site”.

Trois K Customs is responsible for the personal information collected through the Site.

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Personal information I collect

 

Information you provide

When you place or attempt to place an order, submit an enquiry, create an account or contact me, I may collect:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Order and personalisation details

• Photographs, names, dates, wording, artwork or other content you provide for a personalised product

• Messages and correspondence relating to your enquiry or order

• Marketing preferences

• Information needed to resolve a complaint or provide customer support

Please only provide photographs or personal information relating to another person when you have their permission to do so.

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Payment information

Payments made through the Site are processed securely by Wix and the relevant payment provider, which may include PayPal where available.

Trois K Customs does not directly receive or store your complete debit card, credit card or PayPal login details. Payment providers may collect and process your payment information under their own privacy policies.

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Information collected automatically

When you visit the Site, certain technical information may be collected automatically, including:

• Your IP address

• Browser and device type

• Time zone and approximate location

• Pages and products viewed

• Referring websites or search terms

• Dates and times of visits

• Information about how you interact with the Site

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This is referred to as “Device Information”.

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Cookies and similar technologies

The Site may use cookies, log files, pixels, tags and similar technologies to:

• Keep the Site and shopping basket working correctly

• Remember your settings and preferences

• Maintain security and help prevent fraud

• Understand how visitors use the Site

• Measure the effectiveness of advertising and marketing

Strictly necessary cookies may be used without consent because they are required for the Site to operate. Where required, optional analytics or advertising cookies will only be used after you have provided your consent.

You can manage your cookie preferences through the cookie settings displayed on the Site or through your browser. Disabling certain cookies may affect how some parts of the Site work.

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More information about cookies is available from All About Cookies.

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How I use your personal information

I may use your information to:

• Process and fulfil your order

• Create your personalised products

• Process payments and refunds

• Arrange collection, delivery or postage

• Provide order confirmations, invoices and updates

• Respond to questions, enquiries or complaints

• Keep appropriate business and financial records

• Detect or prevent fraud and misuse

• Improve the Site, products and customer experience

• Analyse Site performance and customer activity

• Send marketing communications where you have agreed to receive them

• Comply with legal, tax and regulatory obligations

• Establish, exercise or defend legal claims

I will not use photographs, artwork or other personalisation content supplied for your order for public marketing purposes without your permission.

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Lawful bases for using your information

Under UK data-protection law, I rely on one or more of the following lawful bases:

• Contract: When your information is needed to process an enquiry, prepare an order or fulfil a purchase.

• Legal obligation: When information must be retained or used to comply with tax, accounting or other legal requirements.

• Legitimate interests: When reasonably necessary to operate and protect the business, prevent fraud, improve services or respond to customers, provided your rights do not override those interests.

• Consent: When you agree to receive marketing communications or allow optional cookies. You may withdraw your consent at any time.

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Sharing your personal information

I may share relevant personal information with trusted service providers where necessary, including:

• Wix, which hosts and supports the Site and online shop

• Payment providers, including PayPal where available

• Delivery companies and postal services

• Printing, production or fulfilment suppliers where required to complete an order

• Website analytics, advertising or email-service providers where these services are enabled

• Accountants, insurers, legal advisers or other professional service providers

• Government bodies, regulators or law-enforcement authorities when legally required

Only the information reasonably required to provide the relevant service will be shared.

You can read more about how Wix handles information in the Wix Privacy Policy.

Trois K Customs does not sell your personal information.

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International transfers

Some service providers, including Wix, payment providers and technology companies, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used as required by UK data-protection law. These may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.

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Marketing

If you have agreed to receive marketing communications, I may contact you about products, offers or services that may interest you.

You can unsubscribe at any time by:

• Using the unsubscribe option in a marketing email

• Contacting troiskcustoms@gmail.com

Service messages relating to an existing order are not marketing communications and may still be sent when needed to fulfil your order.

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Data retention

Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected.

Order, invoice and transaction information may be retained for the period required by UK tax and accounting law. For a self-employed business, this will generally be for at least five years after the relevant 31 January tax-return deadline.

Photographs, designs and personalisation files will be retained only for as long as reasonably necessary to produce the order, deal with queries or support an agreed reorder, unless a longer period is legally required.

Information may be kept for longer where necessary to resolve a dispute, prevent fraud or establish, exercise or defend a legal claim.

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Data security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no online transmission or storage system can be guaranteed to be completely secure.

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Your rights

Under UK data-protection law, you may have the right to:

• Request access to your personal information

• Ask for inaccurate or incomplete information to be corrected

• Request deletion of your information in certain circumstances

• Ask for the use of your information to be restricted

• Object to certain uses of your information

• Request the transfer of information you provided in a portable format

• Withdraw your consent where processing is based on consent

• Complain about how your information has been handled

These rights are not absolute and may be limited where information must be retained for legal, contractual or legitimate business reasons.

To exercise your rights, email troiskcustoms@gmail.com. You may be asked to provide information needed to confirm your identity.

You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s data-protection regulator.

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Children

The Site is not intended to be used independently by anyone under the age of 16.

A parent, guardian or authorised adult may provide a child’s name, photograph or other information when ordering a personalised product. The adult placing the order is responsible for ensuring they have permission to provide and use that information.

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Third-party links

The Site may contain links to third-party websites. Trois K Customs is not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.

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Changes to this policy

This Privacy Policy may be updated occasionally to reflect changes to the Site, services, business practices or legal requirements.

The latest version will be published on this page with an updated revision date.

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Contact

For questions about this Privacy Policy, to exercise your rights or to make a complaint, contact:

Trois K Customs
Website: www.troiskcustoms.co.uk
Email: troiskcustoms@gmail.com

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